Yata TnC

YATA-Fans membership Program (YATA-Fans) Terms and Conditions

• Welcome points without any spending • Every spending of HK$1= 1 point • 3X points in birthday month (not applicable in YATA Shopping Day) • 3X points on Wednesdays • Up to 1% eCoupon redemption rate • Register points within 7 days from spending • Upgrade to BB Club to enjoy exclusive shopping offers`

Point Earning

1. Members can earn 1 point for every HK$1 dollar spent at YATA department stores and supermarkets by presenting QR member eCard in YATA-Fans app before payment, or when shopping in YATA eShop or eGift websites if members have already linked eShop or eGift account with YATA-Fans account via YATA-Fans mobile app. Points will not be awarded in decimals points and will be shown at YATA-Fans app within 1 hour upon spending. For example, if the net purchase amount is $133.9, 133 points will be issued. * No point is issued for the purchase of stage 1 & 2 milk powder, environmental levy on plastic shopping bag, old appliance dismantling or disposing charge, delivery charge, delivery staircase charge, installation charge, online shopping extra administration charge due to product replacement, overdue pick-up or unsuccessful delivery, clothes alternative fee, deposit, vending machine products, donations and designated merchant's products. No point will be issued for the usage of gift certificates or promotion coupons. 2. Points calculation cycle is from 1 October each year until 30 September the following year (both dates inclusive). Points earned will be expired on 31 December after the points calculation cycle ends. For example, the points earned on 30 September will be expired on 31 December of the same year; points earned on 1 October will be expired on 31 December of the following year. 3. Only actual payment amount will be counted (payment amount after discount, deducting credit card rebate, use of gift certificates or any use of promotion coupons). 4. Members will receive 3 times points in birthday month (base on net spending amount, the 3 times points include the basic 1 time point from HK$1= 1 point and the extra 2 times points to be awarded under this Promotion). Members must provide the birthday information before purchase. No ceiling applied. This promotion cannot be used in conjunction with Wednesday offer. 5. Members will receive 3 times points every Wednesday (base on net spending amount, the 3 times points include the basic 1 time point from HK$1= 1 point and the extra 2 times points to be awarded under this Promotion). No ceiling applied. This promotion cannot be used in conjunction with birthday offer or in YATA Shopping Day. 6. If you are entitled to a refund in relation to any goods or services purchased, the points awarded for that purchase will be deducted from and adjusted in your YATA-Fans account when the refund is made. Product refund request is not permitted if point balance is less than the points required for product refund. Member will need to make purchase to earn the insufficient points in order to proceed to the refund. 7. YATA-Fans shall have the right to cancel or deduct points that are granted to any members by error without prior notice. 8. Members can check their latest point balance on YATA-Fans app. All records of point history in YATA-Fans database should prevail, final and conclusive. YATA-Fans does not accept any point rebate or reimbursement. In any case of technical issue or system malfunctioning that prevents YATA-Fans from retrieving information of members’ point balance from database, YATA-Fans will not bear any responsibilities of any loss or damage. 9. In any case of network problem, system malfunctioning, reception of phone calls or blocking by third parties application programs that cause the delay, loss, mistake or unidentifiable of information transfer, YATA-Fans will not bear any responsibilities. 10. If members earn points by any dishonest or illegal means, breach any of these terms and conditions, including earning points/ redeeming eCoupon with transaction made by another person, or staff of YATA’s merchants earning points/ redeeming eCoupon with transactions made by other customers , or if YATA-Fans has reasonable grounds to believe that such members earn points by any dishonest or illegal means breach any of these terms and conditions, YATA-Fans shall have the right to suspend or terminate such members’ memberships, cancel any points earned, and claim for any losses suffered by YATA-Fans or participating merchants arising from those points earned by dishonest or illegal means or any other breach of terms and conditions by such members. 11. If you have not yet become a YATA-Fans member at the time of purchase, you can also earn points if you provide your mobile number to our cashier staff before payment, download the YATA-Fans app within 7 days of purchase (including the day of purchase) and register as a member with the mobile number already provided to our cashier staff. You can get all the shopping points within 7 days from the registration date (including the registration date). This arrangement only applied to customers who have not yet become YATA-Fans members at the time of payment. No points will be issued for the purchase(s) if members provide mobile number instead of presenting the QR member eCard to cashier staff. 12. In case of disputes related to point earning, YATA-Fans, participating merchants and suppliers reserve the right to make final decision.

Sharing Points to another Member

1. You may transfer your points to another YATA-Fans member under your authorization. Once your instruction is confirmed, the transfer is irreversible. But if YATA-Fans has reasonable grounds to believe that you have earned points or transferred points by any dishonest or illegal means, YATA-Fans shall have the right to deduct or cancel the points transferred to you and the another member without notice. 2. The minimum points that can be transferred to another member per transfer are 3,000, each time, in the multiple of 1,000 points thereafter.`

Redemption and Usage of eCoupons

1. Members can browse the details of redeemable eCoupons on YATA-Fans mobile app. When members obtain enough points, members can redeem desired eCoupons via the YATA-Fans app. Upon confirmation, corresponding points will be deducted from members’ accounts and the redeemed eCoupons will be showed at YATA-Fans app instantly. No cancellation or point refund is allowed. 2. There are $15 cash eCoupon (redeemable every 3,000 points), $50 cash eCoupon (redeemable every 5,000 points) or other products and services offered by participating merchants and suppliers. Points cannot be paid directly as cash. 3. Members are required to use the redeemed eCoupons at designated location or participating merchants within designated period, otherwise the rewards will be forfeited automatically, no refund of points or rewards is allowed. 4. Member can use eCoupons at YATA eShop or eGift. Members are required provide eCoupon number before payment (This feature is temporarily unavailable). 5. Members can present eCard on app to YATA staff or participating merchants to enjoy member privileges. 6. Members must understand and accept that all privileges are in limited quantity, first come first served, while stocks last. If members cannot get the privileges or use the eCoupons before deadline due to limited stock or other reasons, members must understand and accept any unused points/ eCoupon for such redemption will not be compensated. 7. YATA-Fans shall have the right to change the amount of points required to redeem eCoupon from time to time. 8. All reward photos are for reference only, they may vary from actual products. The eCoupon, products/services provided from participating merchants and suppliers do not include any warranty, exchange, cash refund or change. Members are responsible for checking the quality of products/service at the time of eCoupon usage. No eCoupon will be re-issued or no points will be refunded thereafter in any case. YATA-Fans has no liability related to any aspect of the food, products or services provided by supplier, including but not limited to the quality and usage. 9. Terms and conditions apply to rewards and privileges provided by participating merchants or suppliers. Members should refer to participating merchants or suppliers for valid period and detailed terms and conditions. 10. Participating merchants and suppliers reserve the right to change the terms and conditions of the rewards and privileges without prior notice. YATA-Fans is not responsible for any losses caused by disputes between members and participating merchants or suppliers. 11. All rewards are only available while stocks last. YATA-Fans has the right to terminate the provision of particular product/service or provide similar rewards as alternative, without prior notice. YATA-Fans does not guarantee any product/service will continue to be available during the promotion period. 12. In case of disputes related to reward redemption, point earning and point sharing, YATA-Fans, participating merchants and suppliers reserve the right to make final decision.

Upgrading to BB Club

1. Upon HK$3,000 accumulative spending on baby Counter items at YATA department stores or baby items (Baby milk powder stage 1 & 2 excluded) at YATA supermarkets within 30 days, members can auto-upgrade to BB Club once providing baby information in YATA-Fans app within 30 days. BB Club membership lasts for 36 months. Recalculation of spending amount is needed once overdue. 2. Please visit http://www.yata.hk/tch/member/baby.aspx for BB Club members exclusive shopping offers.`

About YATA-Fans Membership

1. Customers are required to download YATA-Fans mobile app and enter required information and verification code to register as YATA-Fans members. 2. Members are required to provide correct and valid name, mobile number and email address, otherwise, verification code and information about YATA-Fans cannot be delivered. YATA-Fans is not responsible for any undelivered SMS, push notification and email. 3. Members are required to ensure the submitted information on the registration form is authentic, accurate, complete and it does not involve any dishonest or illegal elements. 4. The eligibility of membership is at the sole discretion of YATA-Fans. 5. Each person can only register with one member account once and could only be invited once to register as YATA-Fans. Repeated, dishonest or illegal applications will not be accepted. If duplicate registration is found, YATA-Fans reserves the right to freeze or terminate the membership of such persons at any time without prior notice. 6. Membership is non-transferable. 7. Members should cross check their point records and all information after any update. Upon the change of mobile number, members should update us to avoid personal data disclosure to others, theft of points/electronic coupons or any loss or damage caused when the mobile numbers are reused by others. All member data, point and redemption records are subject to the record of YATA-Fans backend system. 8. Members should keep their membership number and password strictly confidential and in safe custody. Members are fully responsible for any use of their accounts by any person (including any third parties whether with or without authority of the members). 9. In any case of network problem, system malfunctioning, reception of phone calls or blocking by third parties application programs that cause the delay, loss, mistake or unidentifiable of information transfer, New Town Plaza will not bear any responsibilities. 10. YATA-Fans reserves the right to suspend or terminate any membership without any prior notice if members use accounts that belong to another person, apply for membership, invite friends to register or exercise member privileges in a dishonest way. 11. Members can update member information or deactivate their membership through following method: Send email to yatafans@yata.hk (content includes the name shown on YATA-Fans interface, mobile number, email address, daytime contact number and the updated member information)`

General Terms and Conditions

1. YATA-Fans is managed and operated by YATA Limited. 2. The eligibility of membership is at the sole discretion of YATA-Fans. YATA-Fans may reject any application. 3. Activation of membership will be deemed as acceptance of all terms and conditions of YATA-Fans. 4. Only customers who have completed the registration process via YATA-Fans mobile app downloaded from App Store or Google Play Store are eligible to become YATA-Fans members and enjoy member privileges. 5. YATA Limited reserves the right to modify the structure and content of YATA-Fans, including mobile applications, redemption, conversion and expiry date of point, rewards and offers, redemption and usage of eCoupons, these terms and conditions, other items and termination of YATA-Fans at any time without prior notice. It is members’ responsibility to keep themselves up to date in respect of the structure and content of YATA-Fans, including these terms and conditions. Logging and redemption of eCoupons, rewards and offers will be deemed as acceptance of all relevant changes. YATA-Fans will not be liable for loss or damage resulting from the change of structure and content, including these terms and conditions. 6. For any questions about YATA-Fans, members can contact us through any of the following methods: • Send email to yatafans@yata.hk (content includes the name shown on YATA-Fans interface, mobile number, email address and daytime contact number) 7. The English version of these terms and conditions shall prevail wherever there is any inconsistency or conflict between the Chinese and English version. `

It is the policy of YATA-Fans (the “Club”) to comply with the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong. We also strive to ensure compliance by our staff with the strictest standards of security and confidentiality. We safeguard information provided by our members, App, Wechat Official Account or Website users ("User"). With the only exceptions that personal data may be collected in relation to the services of membership application, membership renewal, membership/account maintenance, email registration, and that the IP address of the computer used to visit our web site may be recorded, we do not collect any personally identifiable information from User while they browse its sites, and no personal data is collected. This information is used only for preparing general statistics on the usage of our websites.`

Use of Cookies

We use cookies across our websites in order to improve their performance and enhance User's online experience. Session cookies are used to enable User to move around the site and use essential functions on our websites, such as maintaining log-in details for the session such that the need to transfer information across the internet may be reduced. We will not collect any personal data from User when the cookies are being used. The collection of any personal data collected will be subject to our Personal Information Collection Statement. Personal data is stored securely in our system and we will take all practicable steps to ensure that personal data is not kept longer than is necessary for the fulfillment of the purpose (including any directly related purpose) for which the data is or is to be used. Only trained, authorized staff shall have access to the data, and we do not release personal data to parties outside us except as set out in our Personal Information Collection Statements. User has the right to request access to and correction of their personal information in accordance with the procedure set out in our Personal Information Collection Statements. We may, from time to time, send direct marketing materials promoting products and services to User based on their personal data, but suitable opt-out mechanisms are provided. We make every effort to protect the privacy of User, but given the nature of the Internet, it cannot guarantee perfect security. We use third party content and service providers and offers links to third party web sites. These third parties may collect personal data from User and they adhere to their own privacy policies. Our Privacy Policy Statement and Personal Information Collection Statements do not cover third parties. User who has any questions about our privacy policy and practice can us at yatafans@yata.hk or by post at Room 901, Grand Central Plaza 1, 138 Shatin Rural Committee Road, Shatin, Hong Kong.`

PERSONAL INFORMATION COLLECTION STATEMENT

This Personal Information Collection Statement sets out the purposes for which the information provided by you as a User will be used following collection, what you are agreeing to with respect to our use of such information and your rights under the Personal Data (Privacy) Ordinance, Cap 486. This statement may change from time to time, so please check back periodically. Each time you log in to this App, Wechat Official Account or Website, and use its services, you agree to be bound by the statement in force at that time.`

COLLECTION OF DATA

User may be asked to provide with personally-identifiable information such as name and e-mail address. This is necessary to provide User the various services and activities offered on this App, Wechat Official Account or Website. You, as a User, are not obliged to supply the data, but if you do not, the services and activities will be unavailable. IP address of the computer used to visit our web site may be recorded.`

PURPOSE AND USE OF DATA

Information collected is used for the followings: • monitoring use of the App, Wechat Official Account or Website. site to help its further development • compiling aggregate statistics about our users to analyze site usage • creating accounts for User who intends to register with the services offered on this App, Wechat Official Account or Website and maintaining such accounts • registering membership for User who intends to join the Club and maintenance of the membership • identifying and verifying identity and/or eligibility of the User who uses/used and/or applies/applied for the services offered on this App, Wechat Official Account or Website • Communicating with User in respect of matters related to or arising from the use of the services offered on this App, Wechat Official Account or Website. • researches and/or analysis by the Club and/or YATA Limited and/or any of its subsidiaries or associated companies • providing information related to the Club and/or YATA Limited including the products, facilities, services and other privileges, benefits and other advantages from time to time offered by the Club and/or YATA Limited or service providers to User and rallying and arranging for the same to be provided (see also Use of Information in Direct Marketing) • evaluating and improving the facilities, services and/or products offered by the Club and/or YATA Limited • facilitating communications between User and the Club and encouraging feed-back from User on their needs and expectations of facilities, services and/or products offered by the Club and/or YATA Limited • in order to determine the User’s eligibility to any products, facilities, services and other privileges, benefits and other advantages offered by the Club and/or YATA Limited and consider what may best suit User's needs, comparing User's personal information with all personal information concerning User previously provided to YATA Limited Use of Information in Direct Marketing: We intend to use all information provided by you as a User including your name, contact details and all other information which may assist us to understand the goods and services which you might be interested in, for delivering the aforesaid information and conducting direct marketing including products, services, advice and subjects in relation to the followings: Hong Kong and worldwide department store & supermarket products & services. We may not so use or provide the said information unless we have received your consent. Your consent may be communicated to us without charge at the time when you provide such information through this App, Wechat Official Account or Web or by writing to us by email.`

PURPOSE AND USE OF DATA

Collected personal data will be kept confidential by the club but we may transfer or disclose such data to our contractors under a duty of confidentiality to us was provide administrative, telecommunications, computer, data processing or other services to us in connection with management, operation and maintenance of the system with the purpose of personal data collection.`

USE OF COOKIES

ACCESS TO DATA

You have the right to request access to and correction of your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap.486). Any data access request or data correction request may be made to us by email to yatafans@yata.hk or by post at Room 901, Grand Central Plaza 1, 138 Shatin Rural Committee Road, Shatin, Hong Kong Being our valuable member, we thank you for your continuous support and from time to time we will share with you the latest information about YATA Limited and YATA-Fans which might interest you. Should you not wish to receive direct marketing material and/or information from YATA-Fans, you may exercise your opt-out right by notifying us in writing to us by email to yatafans@yata.hk. Please be assured that even if you have chosen not to receive our direct marketing materials, we shall continue to honour your membership and you will continue to enjoy the benefits conferred accordingly thereunder. You can still learn of our offers on our App, Wechat Official Account or Website or notices at the various venues of YATA Limited.`

DISCLAIMER

The information is for reference only. YATA-Fans does not warrant or represent that the information provided here is complete and accurate, or that the information is up to date, and it accepts no liability for any loss or damage howsoever arising from or in reliance upon the content of this site or any third-party sites accessed via this App, Wechat Official Account or Website.`